Cancellation, Replacement & Refund Policy
Last Updated: July 16, 2026
At Vanya Atelier, we take immense pride in the craftsmanship of our hand-block printed cotton products, which are carefully handcrafted by artisans in Pushkar, India. Because of the delicate and artisanal nature of our products, we enforce a strict no-return and no-refund policy.
We ask that you carefully review all product details, sizing charts, and images before completing your purchase.
1. Cancellation Policy
- Before Shipment: You can cancel your order free of charge within 24 hours of placing it. To request a cancellation, please contact us immediately via WhatsApp or phone at +91 92511 35052 / +91 74259 38945. If the order has not yet been processed or dispatched, we will cancel it and issue a full refund to your original payment method.
- After Shipment: Once an order has been shipped from our facility, it cannot be canceled, changed, or recalled under any circumstances.
2. No Returns & No Refunds Policy
- All Sales Are Final: Once an item is delivered, we do not accept any returns, exchanges, or requests for full or partial monetary refunds.
- Artisanal Characteristics: Minor irregularities in block prints, natural dye variations, or slight color shifts due to digital screen lighting are standard characteristics of authentic hand-block printing. These unique marks of craftsmanship are not considered manufacturing defects and do not qualify for special compensation.
3. Our Satisfaction Gesture (Cashback & Discounts)
While we do not take items back or issue direct refunds, your satisfaction matters deeply to us. If you are genuinely unsatisfied with your order due to a quality concern or a major oversight on our part, please reach out to our team.
At our sole discretion, we may offer one of the following as a gesture of goodwill:
- Next-Purchase Discount: A custom promotional code offering a significant percentage off your next order with us.
- Store Cashback/Credit: A fixed cashback amount credited as a balance toward your next purchase at Vanya Atelier.
To request a satisfaction review, please submit your request through our Contact Us / Support Portal within 48 hours of receiving your package. Please make sure to provide your Order ID, message details, and clear photographs explaining your concern.