Privacy Policy

1. Information We Collect

We collect information to provide a better shopping experience and process your orders efficiently.

• Personal Identification Information: When you make a purchase, register an account, or sign up for our newsletter, we may collect your name, shipping address, billing address, email address, phone number and payment information (processed securely through our payment gateways).
• Device and Usage Data: We automatically collect certain information when you visit the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to track activity on our Site, remember your shopping cart items, and deliver personalized marketing content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To process, fulfill, and ship your orders, and send order confirmations/updates.
• To communicate with you regarding customer support requests, product inquiries, or promotional updates.
• To improve, optimize, and maintain our website layout and product offerings.
• To deliver targeted advertising, social media campaigns, and marketing updates (where you have opted in).
• To detect, prevent, and address fraudulent transactions or security vulnerabilities.

3. Sharing Your Information

We do not sell your personal data to third parties. We only share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To securely process your credit/debit card or UPI transactions.
• Shipping and Logistics Partners: To deliver your orders to your doorstep.
• Marketing and Analytics Services: Tools like Google Analytics or Meta Pixels to understand user behavior and run automated ad campaigns.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or government authority.

4. International Data Transfers

As an e-commerce business operating globally, the personal information we collect may be transferred to, stored, and processed in countries outside of your home country. If you are accessing our site from the European Union (EU) or other regions with strict data protection laws, please note that we implement appropriate safeguards to ensure your data remains protected in compliance with the General Data Protection Regulation (GDPR) standards.

5. Your Privacy Rights

Depending on your geographic location, you may have the following rights regarding your personal data:

• Access and Rectification: The right to request copies of your personal data or ask us to correct inaccurate information.
• Erasure (“Right to be Forgotten”): The right to request that we delete your personal data under certain conditions.
• Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.

6. Security of Your Data

We take reasonable technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized access. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately so we can take steps to remove it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If your package is significantly delayed, shows as “delivered” but you haven’t received it, or if you need to submit a policy request (such as a cancellation or a satisfaction review), please visit our Support & Support Request Portal to fill out the form, upload the necessary images, and submit your Order ID.

Alternatively, you can contact our support team directly:

• WhatsApp / Phone: +91 92511 35052 / +91 74259 38945
• Email: support@vanyaatelier.com
• Address: 130, IDSMT Colony, Pushkar, Rajasthan, India