Return & Refund Policy
Last Updated: July 16, 2026
Welcome to Vanya Atelier. Because our garments and fabrics are uniquely handcrafted using traditional hand-block printing techniques in Pushkar, Rajasthan, each piece carries distinct variations in print and dye. Due to the artisanal nature of our products, we enforce a strict No-Return and No-Refund policy. All sales are final.
1. No Returns & No Refunds Policy (After Delivery)
- Final Sale: Once a package has been shipped and delivered, we cannot accept physical returns or issue direct monetary refunds.
- Artisanal Variance: Minor structural irregularities, slight natural dye bleeding, or shade variations under different lighting conditions are intrinsic to genuine hand-block printing. These are proofs of authentic craftsmanship rather than manufacturing defects, and do not qualify for special compensation.
2. Unsatisfied Customers (Cashback & Discounts)
While we do not take items back, your shopping experience is highly important to us. If you are genuinely unsatisfied with your order due to a quality oversight or sizing issue, please reach out to our team within 48 hours of receiving your package.
At our sole discretion, we may offer one of the following goodwill gestures for your next shop:
- Next-Purchase Discount: A custom promotional coupon code giving you a percentage off your next order.
- Store Cashback/Credit: A fixed cashback balance credited directly toward your next Vanya Atelier purchase.
To request a satisfaction review, please submit your request through our Contact Us / Support Portal. Please make sure to provide your Order ID and clear photos of the item.
3. Damaged or Incorrect Items
We only replace items if they arrive severely defective or damaged during transit, or if the completely wrong item/size was shipped.
If you need to exchange an item for the exact same product due to structural damage, please notify us through our Contact Us / Support Portal within 48 hours of delivery.
Please provide an unboxing video or clear photographic proof of the defect to help us process your replacement swiftly.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4. Need Help
For any further questions regarding our return standards or your order eligibility, please submit your request through our Contact Us / Support Portal within 48 hours of receiving your package. Please make sure to provide your Order ID, message details, and clear photographs explaining your concern.